I flew with Cathay Pacific from Singapore to Centrair International Airport in Japan via Hong Kong a couple of days ago. I previously vowed to never complain about airlines again but somehow Cathay Pacific just rub me up the wrong way. They have a certain knack for doing so.
Here's the first issue: If you book an economy class superior ticket you can then choose your seat on-line without checking in. I did this and chose a window seat near the back of the aircraft (all those forward were middle seats only). Unfortunately my table broke before take-off (honest sir) and I had to be moved to an economy class seat in the forward cabin.
Now (if you are still with me), I noted during this change that the economy class seat at the back had two inches less of leg room. This makes all the difference to me.
The issue here is that I booked a 'superior' economy ticket yet I end up with a seat that has two inches less leg room. I paid 350 SGD extra for that ticket - in other words I paid 350 SGD for two inches more leg room that I nearly never got if fate had not intervened.
Then: I was asked to fill out a CP question-air - this is not an ordinary 1 page effort but eight pages of repetitive, read-the-question-carefully rubbish. Once completed the stewardess then handed me a 5 HK dollar voucher, to be used when spending over forty dollars on-board - what an insult. I don't want to spend forty dollars just to justify the receipt of the voucher. Normal people do not shop on long haul flights!
You see, despite vowing never to run word-riot on an airline again here I am and I have more: no chicken left for lunch, the magazines are sealed in plastic (environmentally disastrous apart from the fact that it costs money to do so) and their seats break apart with little effort.
Anyway, I must now go and compile that letter of complaint once again.
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