My Letter of Complaint to Choice Hotels

Dear Sir/Madam

I recently joined the ‘Choice Privileges’ as I travel allot in Asia and felt that your hotels were suitable for my stays.

I started off recently with the ‘Hotel Comfort’ at Centrair Airport, Japan. The stay was fine and well within my expectations except for the fact that no reward points were given for this particular stay or hotel.

I then booked into the Comfort Hotel in Dumai, Indonesia. Please let me start with this hotel by saying it was the worst hotel experience I have ever been through.

Over my twenty five years of constant travel worldwide the Comfort Hotel in Dumai put new meaning to the word ‘discomfort’. 

I will list some of the items that I found in your hotel:

1.       During the evening there were three blackouts in the room. Power was restored only after ten minutes the first time.

2.       Cockroaches were at infestation level. They were in my coffee cup, on the bed, in the shower and I even brought one home with me that had snuck into my rucksack. Cockroach excrement was everywhere and obviously did not factor into the cleaning schedule. The spare pillow which I was going to use from the closet was dotted with evidence of a serious cockroach infestation.

3.       The music started at 1700 hours. You know, that loud dead beat that gives everybody a headache? Boom, boom, boom. All night. I eventually fell asleep at 0100 hours so cannot quite inform you what time it stopped at.

4.       In the morning my bathroom was filled with ants.

5.       After cleaning the ants away I found that there was no hot water – only a cold shower to start the day.

6.       Then I found that the coffee in the packets was all glued up and like a sheet of sandpaper.

7.       After looking out of the window and seeing a big rat on the restaurant roof, I decided to skip breakfast so cannot make any comment as to the mornings fare.

8.       And of course no points were awarded for my stay.

Seriously, is this your hotel? Whilst you may tell me that this is not a Choice Hotel as guests cannot book online, obviously there is some connection as the photographs may help to show.

Thanks for taking this under your wing.